| 10:00 |
Opening Remarks by Chair
Hanadi Balbisi, IT Service Management Specialist, Zain, Amman Jordan
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| 10:10 |
Keeping Mobile Operators in the FMC Picture
- FMC Alternative Approaches: enterprise-centric, mobile operator-centric and hybrid
- Benefits and drawback of FMC Alternative approaches
- Generating Incremental Revenues from FMC
Dr. Tim Helstrip, VP of Business Development, Tango Network
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| 10:40 |
Value Chain Evolution – Integrating Convergent Charging into the Telecoms Mix Market
- Charging and Billing within the Marketing Mix
- Developing Operator Revenue Streams
- Convergent Charging Techniques
Ben Bannister, Director, Charging and Billing Solutions, INTEC Telecom Systems Ltd, UK
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| 11:10 |
Break/ Visit the Exhibition
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| 11:30 |
Creating Competitive Advantage in a Converged World
- Competing in New Communication Environments
- Growing your Customers
- Network Monitoring Strategy
Keith Cobler, Marketing Manager, Network Management Solutions, Tektronix, USA
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| 12:00 |
Billing for Competitive Advantage: Using Billing Data and the Process as Part of an Effective Marketing Strategy
- Managing Customer Experience
- Marketing Tactics with Billing Information
- Utilising Billing for Other Marketing Strategies
Stefan Omlor, Chief Commercial Officer, Mobile Operator Alfa, Beirut, Lebanon
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| 12:30 |
Lunch/ Visit the Exhibition
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| 13:45 |
Strategies for increasing Mobile Data Roaming
- Regulations and Its Direct and Indirect Consequences
- Developing New Pricing Models
- Evaluating Impact of Regulation on Competition
Bernd Hoogkamp, Head of Mobile Community, TeliaSonera International Carrier, Amsterdam, Netherlands
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| 14:15 |
Increasing Revenue in Pre-paid
- The progress of payments, billing and customer care
- Increasing Revenue through Top Ups
- Current Global Billing and Payment Environment
Parvis Ansary, Vice President of Business Development-EMEA, XIUS-bcgi, USA
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| 14:45 |
Break/Visit the Exhibition
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| 15:00 |
Reducing Revenue Leakage through Effective IT Change Management
- Revenue Leakage and its relationship with IT Change Management Process and Procedures
- Benefits of Change Management According to the Best Practices of ITIL and ISO20000
- Implementing ITIL’s Change Management in a Dynamic Telco Environment
Hanadi Balbisi, IT Service Management Specialist, Zain, Amman Jordan
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| 15:30 |
IT Management in Telecom Towers; Transforming into E-business
Babak Tavassoli, Sales Co-ordinator, GORD Asia Inc. Tehran, Iran
Panthea Sadeqi, Systems Administrator, GORD Electric Corp, Terhran
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| 16:15 |
Global Transportation is Changing Carrier Business Models
- Use of Wireless Technologies to Track and Management Mobile Assets
- Real Time Communication Impact on Revenue
- Implementing ITIL’s Change Management in a Dynamic Telco Environment
Tim Sensenig, Chairman and CEO, Gray Peaks Inc
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| 16:45 |
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