| 10:00 |
Opening remarks by Chair
Carlos Gonzalez, Director of Global Services, HyC, Dubai, UAE
|
| 10:10 |
Managed Services and Outsourcing in Telecoms
- Outsourcing Opportunities
- Key Risks during an Outsourcing Lifecycle
A kshay Lamba, Manager, KPMG, Dubai, UAE
|
| 10:40 |
Managing Risk in Telecom Outsourcing
- Key risks
- Methods of Managing Risks
- Case Studies on Current Market Trends
Dino Wilkinson, Senior Associate, Norton Rose, LLP, UK
|
| 11:10 |
Break/ Visit the Exhibition
|
| 11:30 |
Making Global Outsourcing Evolution in the UAE: How this will impact your organisation.
-Drivers for outsourcing and managed services in the telecommunications industry
- Describe shift in the market from 2003 to the present in quality of service five years ago
-New customer-focused business models offering the ability to launch new services quickly and cost-effectively to strengthen customer loyalty and satisfaction.
-Using outsourcing as a tool in the transformation of businesses to meet challenges in the market.
Colin Bannon,Head of consulting in the BT Group Chief Technology Office
|
| 12:00 |
NW Managed & Outsourcing Concepts: (not) Frequently Asked Questions for CxOs
- Message to CFOs: How can I reduce my OPEX and CAPEX with NW managed and Outsourcing solutions?
- Message to CTOs: Threat or the challenge?... Shall I accept the partnership with NW managed and Outsourcing provider?
- Message to CEOs: To what extent can my NW managed and Outsourcing provider contribute to my business continuity strategy.
Rasto Janota, COO and Acting CEO, Tawasul Telecom, Kuwait
|
| 12:30 |
Lunch/ Visit the Exhibition
|
| 13:45 |
VoD Wholesale services and IPTV platforms as a new way of ensuring time to market
- VoD Content and Operation as a Pack for Operators
- IPTV Platform in a Wholesale Approach
Carlos Gonzalez, Director of Global Services, HyC, Dubai, UAE
|
| 14:15 |
Do it yourself or outsource?
David Cratchley, Managing Director, Belgacom International Carrier Services, Dubai, UAE
|
| 14:45 |
Break/Visit the Exhibition
|
| 15:00 |
Outsourcing in telcoms - sharing the pain and the gain?
- Is outsourcing a useful sourcing option for you?
- Avoiding common pitfalls
- Sharing lessons learnt from organisations who have done it
Jurgen Wittkopp, PA Consulting, UK
|
| 15:30 |
Enterprising Outsourcing Trends:Network Managed Services
-Network managed services defined
-Global trends in network managed services
-Who is outsourcing their entire networks and to whom
-Benefits of network managed services
-What to consider when selecting a network managed service provider?
-Sample Case study
Osama Ghoul, Managing Partner of Devoteam Middle East
|
| 16:00 |
The ICT and Outsourcing Evolution in the UAE: How this will impact your organization.
• global trends in IT and Telecommunications
• why organization today choose to outsource management of their network to their trusted business partners
• road maps and strategies to address the growing ICT and Outsourcing market in the UAE and abroad
Geoffrey Young, SM/Solution Architect, Etisalat, UAE |
| 16:30 |
Networking Sharing – Practical Considerations for effective Network Sharing
- Managing the Design Challenges
- Before and After’ Case Study of Network Sharing
- How To’ Checklist
Ricky Watts, Director of Solutions Marketing and Innovation, AIRCOM International, UK |